How to request deletion
- Email hello@mcode.hr, preferably from the recovery email on your account.
- Include “FieldProof”, the shop name, and whether you want the account, shop workspace, selected data, or all of them deleted. Do not send your password or payment credentials.
- We verify that you control the account and have authority over the requested shop data. If other team members use a shop, we contact you about the requested treatment of that shared workspace before acting.
Data covered by a request
Depending on what you request, this can include the Firebase sign-in account and recovery email; shop and membership records; job names and service details; customer names, contact details and addresses; uploaded before-and-after photos; quotes, invoices, payment instructions, and share links and snapshots stored for client pages or PDFs.
FieldProof does not receive full payment-card details. Apple or Google manage store transactions and subscriptions; deleting FieldProof data does not cancel a store subscription or erase transaction records held by those stores. Cancel separately in your store settings.
Information that may remain
We remove data covered by a verified request from active FieldProof systems after confirming the scope and shop authority. We may retain the minimum information required by law or needed to resolve a security incident or dispute, for the period required for that purpose. Provider backups and operational logs follow the retention and deletion schedules configured by those providers. We will tell you what information must remain and the applicable reason and retention period when we respond to your verified request.
Deleting a shared page prevents future access through its link. It cannot recall a PDF, photo, message or screenshot already downloaded or saved by another person.
Need help?
For support or a privacy request, email hello@mcode.hr. You can also review our Privacy Policy.